Blog Article

CBTS and Parallel Technologies combine strengths to modernize 200+ restaurant locations

Posted by on October 20, 2020 8:00 am

One rule dominates the food service industry: keep your customers happy. This rule goes beyond simply providing high-quality cuisine—modern consumers expect to be able to contact and order from your restaurants without issue.

Donatos, a family-owned chain of pizza restaurants founded in Columbus, OH, understood this food industry rule. The company operates more than 200 locations in nine states and is still growing. Of these stores, 105 are company-owned, with more than 100 others operated by franchise partners. As part of its goal of steady, sustained growth, the Donatos corporation sought to double its customer service efforts, meaning an upgrade to its IT and telecom platform was in order.

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